Client Services Representative II-L INTERNAL

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  • DULUTH, MN
  • ST LUKE'S HOSPITAL
  • 01 Lab Support Department
  • To be added to existing position - All Shifts - 8 hours
  • Allied Health
  • FTE: 0.4
  • Req #: 21488
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Summary

  • JOB SUMMARY
    • The Client Services Representative II-Lab is responsible for receiving and distribution of specimens and samples to the appropriate area. Responsible for the day to day tasks of information collection, correlation and distribution to the appropriate area.  Responsible for the customer service functions of the laboratory.  Responsible for training new employees in the Client Services department to perform all duties of the department.
  • MINIMUM QUALIFICATIONS
    • Education: High School graduate.
    • Experience: Effective for all new hires after April 15, 2018:  One (1) year related lab experience, including nine (9) months working at St. Luke's as a Client Service Representative I (CSRI) including satisfactory completion of CSRI competencies.
    • Licensure/Certification/Registration: N/A
  • PREFERRED QUALIFICATIONS
    • Education: N/A
    • Experience: N/A
    • Licensure/Certification/Registration: Medical Lab Assistant (MLA) certification from the American Society for Clinical Pathology (ASCP).
  • KNOWLEDGE, SKILLS AND ABILITIES
    • Computerized data management systems including operation of a computerized data management system; routine billing procedures. Ability to maintain accurate and complete records and maintain strict confidentiality with regards to patient information. Customer service skills such as ability to effectively greet the public; work well with patients and Hospital employees; communicate effectively with all kinds of people. Ability to accurately maintain sample and report identity using patient name and identification number through sample receipt, processing and reporting. Ability to follow directions and perform tasks outlined in procedure. Ability to exercise judgment and take responsibility to maintain patient health and safety during specimen collection. Ability to organize work and meet deadlines. Ability to follow through internet search of tests. Requires depth of knowledge in the area of laboratory medicine. Understands hazardous materials encountered and treats in appropriate manner.
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    • READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
    • WRITING - Basic: Ability to write simple correspondence.
    • SPEAKING - Basic: Ability to speak simple sentences.
    • MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
    • REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • AGE SPECIFIC COMPETENCIES - Skilled at assessment and knowledgeable of growth and development. Provides appropriate care respective to the ages of the patients served per clinical environment.
  • PHYSICAL DEMANDS AND ENVIRONMENT
    • PHYSICAL DEMANDS
      • Ability to see, hear and speak in English. Ability to lift up to thirty-five (35) pounds.
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      • Stand - Continuously Over 2/3 (5.5 – 8 hours)
      • Walk - Continuously Over 2/3 (5.5 – 8 hours)
      • Sit - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
      • Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
      • Reach with hands and arms - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
      • Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
      • Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
      • Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)
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      LIFTING REQUIREMENTS
      • Up to 10 pounds - Continuously Over 2/3 (5.5 – 8 hours)
      • Up to 25 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
      • Up to 35 pounds - Occasionally Under 1/3 (1-2.5 hours)
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      WORK ENVIRONMENT
      • Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic), Regularly exposed to risk of blood borne diseases. Exposed to reagents used in laboratory testing; may be exposed to/occasionally exposed to unpleasant patient elements. Exposed to hazards from electrical and mechanical equipment.
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