Centralized Scheduling Representati INTERNAL

  • DULUTH, MN
  • ST LUKE'S HOSPITAL
  • 01 Central Scheduling Department
  • Full-time - Days - 8 hours
  • Clerical / Administrative Support
  • FTE: 1
  • Req #: 21504
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Summary

  • JOB SUMMARY
    • The Centralized Scheduling Representative responds promptly and courteously, by completely and accurately scheduling all ordered and add-on procedures utilizing the automated centralized patient scheduling system; including adherence to all departmental procedures and policies. Communicates in a manner conducive to good customer service with providers/patients/co-workers. Ensures that any previous records/films and facility are noted in record at time of scheduling; as well as conveys correct applicable information to incoming caller.  Assists with systems management. Ensures that Pre-Authorization Number for designated High Tech Imaging Exams is valid in order to guarantee hospital reimbursement for requested procedure.
  • MINIMUM QUALIFICATIONS
    • Education: High School graduate.
    • Experience: One (1) year customer service experience. Communication and telephone skills essential. Basic computer skills.
    • Licensure/Certification/Registration: N/A
  • PREFERRED QUALIFICATIONS
    • Education: Enrolled in a Baccalaureate Degree program with a major in Healthcare.
    • Experience: Previous Electronic Health Record and scheduling experience desired. Insurance knowledge preferred.
    • Licensure/Certification/Registration: N/A
  • KNOWLEDGE, SKILLS AND ABILITIES
    • Keyboarding, customer service, telephone etiquette, computers. Familiar with medical terminology preferred. Familiar with ICD-9 and CPT Codes.

       

    • READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
    • WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures.
    • SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
    • MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
    • REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • PHYSICAL DEMANDS AND ENVIRONMENT
    • PHYSICAL DEMANDS
      • Stand - Occasionally Under 1/3 (1-2.5 hours)
      • Walk - Occasionally Under 1/3 (1-2.5 hours)
      • Sit - Continuously Over 2/3 (5.5 – 8 hours)
      • Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
      • Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
      • Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
      • Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
      • Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)
    •  

      LIFTING REQUIREMENTS
      • Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
      • Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
    •  

      WORK ENVIRONMENT
      • Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
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