Patient Service Representative-Cheq

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  • ASHLAND, WI
  • ST LUKE'S HOSPITAL
  • 01 Chequamegon Clinic Department
  • Unscheduled - Days - 8 hours
  • Clinics
  • FTE: 0
  • Req #: 21372
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Summary

  • JOB SUMMARY
    • The Patient Service Representative, under the direction of the Clinic Manager, serves as a "customer relations ambassador" by being the usual first contact with patients or visitors, either in person or by telephone. The Patient Service Representative is responsible for front desk functions, including visitor reception and patient registration, answering calls at the main telephone console, patient appointment scheduling, patient chart retrieval and filing, initiating prescription refill requests, and opening and sorting incoming mail. The Patient Service Representative is an integral member of the team that supports quality patient care. The Patient Service Representative works collaboratively with patients and families, physicians, nurses, management, and support staff to promote efficient and empathetic care in a cost effective manner.
  • MINIMUM QUALIFICATIONS
    • Education: High School graduate or equivalent.
    • Experience: One (1) year work experience involving customer service.
    • Licensure/Certification/Registration: Wisconsin Background Study upon hire and renewed per Wisconsin state law.
  • PREFERRED QUALIFICATIONS
    • Education: N/A
    • Experience: Experience in a primary care physician office setting.
    • Licensure/Certification/Registration: N/A
  • KNOWLEDGE, SKILLS AND ABILITIES
    •  

      Knowledge of general medical office clerical functions. Knowledge of customer relations principles. Knowledge of computerized office functions. Ability to demonstrate empathic, respectful, and positive customer relations behaviors and to effectively communicate with patients/family members, physicians, nurses, management, and support staff, both on the telephone and in person. Ability to present a professional image. Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy. Ability to maintain patient confidentiality. Ability to use the telephone and handle multiple calls at one time. Ability to perform accurate computer keyboard entry.

       

    • READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
    • WRITING - Basic: Ability to write simple correspondence.
    • SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
    • MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
    • REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • PHYSICAL DEMANDS AND ENVIRONMENT
    • PHYSICAL DEMANDS
      • Ability to write legibly, see, hear, read, walk, speak English, bend, sit, and lift objects up to twenty-five (25) pounds in weight

      • Stand - Occasionally Under 1/3 (1-2.5 hours)
      • Walk - Occasionally Under 1/3 (1-2.5 hours)
      • Sit - Continuously Over 2/3 (5.5 – 8 hours)
      • Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
      • Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
      • Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
      • Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
      • Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)
    •  

      LIFTING REQUIREMENTS
      • Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
      • Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
    •  

      WORK ENVIRONMENT
      • N/A
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