Manager-Patient Accounts

  • DULUTH, MN
  • 01 Patient Billing Department
  • Full-time - Days - 8 hours
  • Professional
  • FTE: 1
  • Req #: 22542
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Summary

  • JOB SUMMARY
    • Reporting to the Director of Business Services, the position is responsible for managing a fully integrated patient billing and follow up process that includes a team of Patient Account Representatives, Billing Analyst, and clerical support. This unit serves as the hospital's primary point of generating third party claims and following up and collection of patient account balances. The staff provides information to third party payers in the form of UB, HCFA or other required billing forms, as well as supporting written documentation when required and responses to telephone inquires for claim information.
  • MINIMUM QUALIFICATIONS
    • Education: Bachelor's in management or health care related field OR (see Experience).
    • Experience: Five (5) years experience in management or health care.
    • Licensure/Certification/Registration: N/A
  • PREFERRED QUALIFICATIONS
    • Education: N/A
    • Experience: Previous patient accounts/billing supervisory experience.
    • Licensure/Certification/Registration: N/A
  • KNOWLEDGE, SKILLS AND ABILITIES
    • Knowledge of billing requirements and how these requirements impact work flows of assigned areas. Basic people management skills.

       

    • READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
    • WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures.
    • SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
    • MATHEMATICAL SKILLS - Intermediate Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to compute rate, ratio, and percent and to draw or interpret bar graphs to apply concepts of basic algebra and geometry.
    • REASONING ABILITY - Advanced Skills: Ability to define and solve problems, collect data, establish facts, draw valid conclusions and deal with a variety of concrete and abstract variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • PHYSICAL DEMANDS AND ENVIRONMENT
    • PHYSICAL DEMANDS
      • Ability to bend, walk and sit for an eight (8) hour period.

         

      • Stand - Occasionally Under 1/3 (1-2.5 hours)
      • Walk - Occasionally Under 1/3 (1-2.5 hours)
      • Sit - Continuously Over 2/3 (5.5 – 8 hours)
      • Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
      • Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
      • Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
      • Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
      • Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)
    •  

      LIFTING REQUIREMENTS
      • Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
      • Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
    •  

      WORK ENVIRONMENT
      • Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
    •  

      WORKING CONDIDTIONS
      • Typical office environment.
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