Business Office Coordinator-WOC

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  • 01 Wound-Ostomy-Continence Department
  • Full-time - Days - 8 hours
  • Clinics
  • FTE: 1
  • Req #: 22560
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    • The Business Office Coordinator, under the direction of the Program Director, is responsible for coordinating clinic business office functions related to office visit coding and charge entry, appointment scheduling, registration and referrals. Acts as the primary clinic business office contact for practice management procedures related to scheduling, registration and charge entry. Responds to patient/client account questions and resolves registration or charge entry problems as needed. Acts as the Clinic Referral Coordinator and is responsible for the insurance referral process for patients with managed care insurance. Provides support for business office and medical record functions. Assists Clinic Manager with quality improvement activities and serves as a liaison between the Clinic Manager and clinic staff in the absence of the Clinic Manager.
    • Education: High School graduate.
    • Experience: One (1) year office administrative experience.
    • Licensure/Certification/Registration: N/A
    • Education: N/A
    • Experience: Experience in a physician office or occupational medicine setting and experience using an electronic medical record (EMR).
    • Licensure/Certification/Registration: Certified Professional Coder or Certified Professional Coding Specialist.
    • Knowledge of medical office business practices, including office visit diagnosis and procedure coding experience working with patient electronic medical records (EMR). Knowledge of diseases and conditions commonly seen in primary care encounters. Knowledge of insurance referral requirements, computerized office functions, medical record documentation and release of information practices. Knowledge of personal computing applications and skill in computer keyboarding. Numerical aptitude and ability to perform accurate, detailed work. Ability to demonstrate empathetic, respectful and positive customer relations behaviors, both on the telephone and in person, and to present a professional image. Ability to effectively communicate with patients, physicians, client company representatives, support staff and administration. Ability to understand and follow oral and written instructions and explain complex insurance requirements in easily understood terms. Ability to prioritize and complete tasks in a timely manner without direct supervision. Ability to demonstrate good judgment and accept personal responsibility and to work independently in an environment with interruptions. Ability to initiate appropriate action to resolve billing questions or problems. Ability to maintain patient and client confidentiality.
    • READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
    • WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures.
    • SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
    • MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
    • REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
      • Ability to write legibly, see, hear, read, walk, speak English, bend, sit for extended periods of time, and lift objects up to twenty-five (25) pounds in weight. Works in a normal clinic business office environment.
      • Stand - Occasionally Under 1/3 (1-2.5 hours)
      • Walk - Occasionally Under 1/3 (1-2.5 hours)
      • Sit - Continuously Over 2/3 (5.5 – 8 hours)
      • Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
      • Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
      • Stoop, squat, kneel, or crouch - Occasionally Under 1/3 (1-2.5 hours)
      • Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
      • Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)

      • Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
      • Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)

      • Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)

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