Manager-Emergency Services

  • 01 Nursing Administration Department
  • Full-time - Days - 8 hours
  • Professional
  • FTE: 1
  • Req #: 23206
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    • The Manager, Emergency Services is responsible to Hospital Operations Directors for providing leadership and management of the Emergency Department. The Manager plans, develops, implements and evaluates staff, systems and services related to Emergency Services, supervising and/or coordinating the functions with a focus on service delivery and growth, financial performance, physician/staff relations, clinical outcomes, operation, execution and patient satisfaction.  Works collaboratively system-wide with administrative and medical staff as needed. Provides direction and is a resource to meet the operational needs of assigned areas of responsibility.
    • Education: Bachelors Degree in Nursing or its equivalent in related field plus one (1) year supervisory/management experience (may include charge, AHN, HN, Administrative Supervisor, etc.) - OR - Associate Degree/Diploma in Nursing or its equivalent in related field plus two (2) years supervisory/management experience at St. Luke's (may include charge, AHN, HN, Administrative Supervisor, etc.).
    • Experience: Minimum three (3) years previous clinical/work experience in acute care facility.
    • Licensure/Certification/Registration: Current license in Minnesota to practice as registered nurse.
    • Education: Master's Degree in Nursing or its equivalent in a related field, or active enrollment in Master's program with agreed upon completion date is strongly preferred.
    • Experience: Emergency care and/or emergency services experience.
    • Licensure/Certification/Registration: N/A
    • Excellent communication skills, both written and oral; enthusiasm and ability to initiate and manage change; conflict management skills; places high value on growth and education; demonstrated skills in effective problem-solving, creativity; good organization and time management skills; self-motivated. Knowledge of current clinical practices; demonstrated proficiency in writing proposals and reports; evidence of leadership, creativity and initiative; evidence of teaching skills; demonstrated ability and openness to learning management skills. Ability to project and articulate needs of department and staff; plan, delegate and guide the work of subordinates; establish and maintain harmonious working relationships with all levels of personnel and medical staff; to understand and accept personal responsibility; to pursue independent study; to plan, organize, evaluate and promote work activities of assigned clinical areas.


    • READING - Advanced: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquires or complaints.
    • WRITING - Advanced: Ability to write speeches and articles for publication that conform to prescribed style and format.
    • SPEAKING - Advanced: Ability to effectively present information and respond to questions from groups of managers, top management, public groups, clients, customers, and the general public.
    • MATHEMATICAL SKILLS - Advanced: Ability to comprehend and apply advanced mathematical concepts such as probability and statistical inference, and fundamentals of plan and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, rations and proportions to practical situations.
    • REASONING ABILITY - Advanced Skills: Ability to define and solve problems, collect data, establish facts, draw valid conclusions and deal with a variety of concrete and abstract variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • AGE SPECIFIC COMPETENCIES - Skilled at assessment and knowledgeable of growth and development. Provides appropriate care respective to the ages of the patients served per clinical environment.
      • Stand - Occasionally Under 1/3 (1-2.5 hours)
      • Walk - Occasionally Under 1/3 (1-2.5 hours)
      • Sit - Continuously Over 2/3 (5.5 – 8 hours)
      • Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
      • Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
      • Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
      • Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
      • Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)

      • Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
      • Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)

      • Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)

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